Customer Service Associate

2 days ago


Wailuku, Hawaii, United States Imperial Dade Full time
{"Responsibilities": "Key Responsibilities
  • Provide exceptional customer service by responding to customer inquiries in a prompt, friendly, and professional manner.
  • Interface with customers through various channels, including phone, email, and in-person interactions.
  • Collaborate with customers to increase sales and profitability by suggesting new and complementary products and participating in sales promotions.
  • Optimize fill rates by offering substitutions for out-of-stock or discontinued items.
  • Escalate customer information, problems, and requests to the customer service manager as needed.
Qualifications
  • A high school diploma, GED, or equivalent.
  • At least 2 years of customer service experience.
  • Proficiency in MS Office and familiarity with other software.
  • 2 years of data entry experience.
  • Excellent communication skills.
  • An outgoing personality and a willingness to help others.
About Imperial Dade

Imperial Dade is a leading North American distributor of foodservice packaging and janitorial supplies. We offer a dynamic work environment and a range of benefits, including competitive salaries, medical, dental, and vision coverage, a 401(k) program, and more.

We are an equal opportunity employer and welcome applications from qualified candidates without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, or other non-merit-based factors.

", "lang_code": "en"}

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