Automotive Customer Service Representative
4 days ago
**Job Title:** Automotive Customer Service Representative
Lockhart Auto Group is seeking a highly skilled Cadillac Customer Service Representative to join our team in Indianapolis, IN. As a key member of our sales team, you will be responsible for handling inbound and outbound calls, emails, and live chats with potential customers.
We are looking for an individual who can effectively communicate with customers, understand their needs, and provide them with the best possible experience. If you have excellent phone communication skills, a strong knowledge of dealership products and services, and a passion for delivering exceptional customer service, we want to hear from you
**Responsibilities:
- Handle incoming calls and respond to customer inquiries in a timely and professional manner
- Provide customers with information about our products and services, including financing options and promotions
- Work closely with other departments to ensure seamless communication and efficient resolution of customer issues
- Maintain accurate records of customer interactions and follow up on leads to ensure maximum conversion rates
**Requirements:
- High school diploma or equivalent required; associate's degree preferred
- 6-12 months of experience in customer service or sales; automotive industry experience a plus
- Excellent phone communication skills and ability to work in a fast-paced environment
- Familiarity with CRM databases and Microsoft Office applications
**Compensation:** $45,000 - $60,000 per year, depending on experience.
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