Customer Service Representative

6 days ago


Lynnfield, Massachusetts, United States Paper Source Full time

About the Job: We are seeking a skilled and enthusiastic Customer Service Representative to join our retail team. As a Customer Service Representative, you will play a critical role in creating positive interactions with customers, resolving issues efficiently, and driving sales growth.

Main Duties:

  1. Foster a culture of excellent customer service, actively listening to customer concerns and providing personalized solutions.
  2. Maintain accurate records of customer interactions, feedback, and complaints, using this information to inform future improvements.
  3. Develop and implement effective strategies to drive sales growth, leveraging product knowledge and customer insights to increase revenue.
  4. Work collaboratively with colleagues to achieve business objectives, sharing best practices and expertise to enhance overall performance.

Essential Skills:

  • Exceptional communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Proven customer service experience, with a track record of delivering high-quality results.
  • Strong problem-solving skills, with the ability to analyze complex situations and develop effective solutions.
  • Basic math skills, with the ability to handle cash transactions accurately.

What You'll Get:

  • A competitive salary of $48,000 - $58,000 per year, based on experience.
  • Ongoing training and development opportunities to enhance your skills and advance your career.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Discounts on products and services, as well as access to exclusive employee perks.

Join Our Team:

If you're passionate about delivering exceptional customer experiences and driving sales growth, we encourage you to apply for this exciting opportunity.



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