Customer Service Manager Trainee

2 weeks ago


Middleboro, Massachusetts, United States Hannaford Supermarkets Full time
Job Summary

We are seeking a highly motivated and organized Customer Service Manager Trainee to join our team at Hannaford Supermarkets. As a key member of our store operations team, you will be responsible for managing retail operations, building associate and customer relations, and promoting a strong culture in support of our company strategy.

Key Responsibilities
  • Foster a positive and inclusive work environment to retain associates and customers.
  • Ensure all quality standards are met and maintain the department's appearance and presentation.
  • Manage department operations in accordance with established department standard practices.
  • Hire, train, and develop associates to meet department needs.
  • Attain departmental financial objectives and supervise performance of all duties and responsibilities of assigned department associates.
  • Role model outstanding customer service and use good judgment in delegation, assignment, and follow-up required for efficient performance of the department.
  • Ensure maintenance of accurate records of production, shrink, sales, and inventory.
  • Meet physical requirements of the position, with or without reasonable accommodations.
Requirements
  • Department Manager or equivalent experience required.
  • College degree or equivalent preferred.
  • Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company-provided training and have the ability to achieve accreditation within the first 90 days of employment.
  • Ability to use computers and other communication systems required to perform job functions.
  • Ability to lift up to 20 lbs. regularly, including overhead lifting and up to 60 lbs. occasionally.
Preferred Requirements
  • Assist in attaining financial objectives: sales, payroll percent, gross margin, shrink, MPP net percent effectiveness, and control of other expenses.
  • Foster a sales-driven, consumer-focused culture through relationship building and promoting an atmosphere of enthusiastic customer awareness.
  • Treat all associates with fairness, dignity, and respect, providing recognition of accomplishments and offering constructive counseling when necessary.
  • Ensure maintenance of the store's appearance and presentation and ensure quality conditions of all products.
  • Manage performance of duties and responsibilities of all assigned department associates.
Equal Opportunity Employer

Hannaford Supermarkets provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth, and related conditions), age, veteran status, national origin, sexual orientation, gender identity, and gender expression, disability, or any other characteristic protected by law.



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