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Customer Service Representative

2 months ago

Costa Mesa, California, United States Williams-Sonoma Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales, and maintaining a positive and engaging store environment.

Key Responsibilities

  • Customer Service
    • Provide exceptional customer service, ensuring that every customer interaction is positive and memorable.
    • Engage with customers, understand their needs, and offer personalized solutions to meet their expectations.
  • Sales and Merchandising
    • Drive sales by effectively communicating product features, benefits, and promotions to customers.
    • Maintain a thorough knowledge of products, including features, pricing, and availability.
    • Ensure that the sales floor is visually appealing and well-merchandised, with a focus on creating an engaging and immersive customer experience.
  • Store Operations
    • Process transactions accurately and efficiently, handling cash, credit card sales, and returns.
    • Maintain a clean and organized store environment, adhering to company standards and guidelines.
    • Participate in visual merchandising, including setting up displays, arranging product, and maintaining store fixtures.
  • Teamwork and Communication
    • Collaborate with colleagues to achieve sales goals, share knowledge, and support each other in meeting customer needs.
    • Communicate effectively with management, providing feedback and suggestions for improving store operations and customer service.

Requirements

  • Education and Experience
    • High school diploma or equivalent required; some college or prior retail experience preferred.
  • Skills and Abilities
    • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
    • Strong problem-solving and conflict resolution skills, with the ability to think critically and make sound decisions.
    • Ability to work in a fast-paced environment, with a focus on providing exceptional customer service and meeting sales goals.
    • Basic math skills and accuracy with handling cash and credit card transactions.
  • Physical Demands
    • Ability to stand for long periods, move freely throughout the store, and lift up to 75 pounds.

Benefits

We offer a competitive compensation package, including a generous discount on all Williams-Sonoma products, a 401(k) plan, and a wellness program that supports your physical, financial, and emotional health.