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Patient Care Liaison

2 months ago

Union, Kentucky, United States Gastro Health Full time
Gastro Health is looking for a Full-Time Patient Care Liaison to enhance our service delivery

At Gastro Health, we pride ourselves on being a supportive workplace that fosters career growth. Our team is characterized by collaboration among colleagues and healthcare providers, along with stable working hours.
This position provides:
  • An excellent work/life balance
  • No weekend or evening shifts - Monday through Friday
  • Paid holidays and vacation time
  • A rapidly expanding team with pathways for career advancement
  • Competitive salary
  • Comprehensive benefits package
Key Responsibilities:
  • Manage all incoming calls and direct them to the appropriate staff; take messages and dispatch tasks as required for all care centers.
  • Schedule, confirm, and cancel patient appointments as needed.
  • Process referrals and update patient demographics from the patient portal.
  • Regularly check and respond to voicemail messages.
  • Verify patient health plan benefits and secure authorizations when necessary.
  • Assist patients with inquiries and concerns regarding medical procedures.
  • Request medical records from healthcare providers.
  • Facilitate new prescription requests and refills, obtaining authorizations if required.
  • Collect lab results, including urgent requests.
  • Perform other related duties as assigned.
Essential Qualifications:
  • High school diploma or equivalent
  • Minimum of 2 years of experience in medical administration preferred
We provide a robust benefits package for our eligible employees:
  • 401(k) retirement plans with employer contributions
  • Discretionary profit-sharing opportunities
  • Health insurance coverage
  • Employer contributions to Health Savings Accounts (HSAs) and Health Reimbursement Arrangements (HRAs)
  • Dental and vision insurance
  • Flexible spending accounts
  • Voluntary life and disability insurance
  • Accident and hospital indemnity insurance
  • Critical illness and identity theft insurance
  • Legal and pet insurance
  • Paid time off
  • Discounts at local fitness centers
  • Discounts on various services
Additionally, Gastro Health participates in a program that offers discounts on entertainment, travel, and more.

Gastro Health stands as one of the largest gastroenterology multi-specialty groups in the United States, with a network of over 130 locations nationwide. Our team comprises top-tier gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are continuously seeking individuals who align with our mission to deliver exceptional medical care and an outstanding healthcare experience.

Gastro Health is committed to being an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran status, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by law.

We appreciate your interest in becoming part of the Gastro Health team.