Certified Medical Assistant

1 week ago

Great Barrington, Massachusetts, United States Community Health Program Inc Full time
About Community Health Program Inc

Community Health Program Inc is a network of health centers and caring professionals that provide outstanding primary and preventive care for patients of all ages. Our organization is a leader in the communities we serve by providing high-quality healthcare, dental services, wellness education, and family support services. We are a nonprofit health care provider and community partner, committed to making a positive impact on the lives of our patients and the community at large.

Job Summary

The Certified Medical Assistant will collaborate with and assist patients, physicians, nurse practitioners, registered nurses, and licensed practical nurses in executing the Community Health Program Inc mission and vision. The ideal candidate will have a pleasant and welcoming personality, be willing to travel to our various practices in Berkshire County, and be available to work some weekends. This position requires a team player who is committed to providing excellent patient care and contributing to a work environment that is caring, collaborative, and innovative.

Essential Duties and Responsibilities

  • Welcome and escort patients to exam rooms; prepare patients for visits; accurately obtain and record patient vital signs; perform patient intake to assist providers in directing patient care per written protocol; assist providers with exams, diagnostic or therapeutic procedures, as requested; direct patients following visits.
  • May perform EKGs on selected patients; prepare laboratory requests and ensure accurate labels and records on all specimens; deliver specimens to designated areas; retrieve lab results and x-ray reports; clean and restock exam rooms following visits as needed.
  • Vaccine administration (only if CMA) and maintain professional certification/registration.
  • Change/update service profiles to accommodate provider scheduling needs; answer, screen, and route outside calls as necessary; supply information to callers and record messages; perform clerical duties as requested; communicate with outside agencies as directed by providers.
  • Answer patient calls/messages to ensure timely response to their issues/inquiries; pre-register patients at time of appointment scheduling; accurately obtain information to ensure patients are appropriately triaged per protocol; ensure follow-up booking required by patient care plans; cross-train to provide backup patient services and reception duties.
  • Have clinical protocols/competencies reviewed yearly by supervising RN or clinical trainer; maintain CPR certification.


Competencies

To perform this job successfully, an individual should demonstrate the following competencies:

  • Ability to interact with others with tact and diplomacy; treat others with respect and consideration regardless of status or position; contribute to a positive team spirit; balance team and individual responsibilities; display highest degree of professionalism and ethics.
  • Respond appropriately to patient needs; manage difficult or emotional patient situations in a way that instills trust and respect; solicit feedback to improve performance.
  • Ability to manage multiple priorities; work well under pressure; complete tasks correctly and on time with limited supervision; step in, when needed, and cross-train for additional site coverage; respond promptly to requests for service and assistance; confidence in leading and instructing others; ability to delegate effectively.
  • Ability to effectively present information in one-on-one or small group situations; respond well to questions; complete administrative duties accurately and timely.
  • Ability to calculate figures and amounts; solve practical problems; interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Punctual and reliable; ability to maintain schedule commitments.
  • Spanish speaking/bilingual is a plus.


Essential Skills and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school or equivalent – completion of accredited Certified Medical Assistant program.
  • Medical office experience is a plus as well as electronic medical records experience.
  • Massachusetts Certified Medical Assistant Certification is required.


Physical Requirements

  • See ADA form

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