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Okemos, Michigan, United States Walgreens Full time
Job Description

As a Pharmacy Customer Service Associate at Walgreens, you will play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our pharmacy services.

Key Responsibilities:
  • Provide courteous, friendly, and efficient service to customers, including assisting with purchases and resolving any issues that may arise.
  • Register sales on assigned cash registers, collect cash, and distribute change as requested.
  • Keep counters and shelves clean and well-merchandised, take inventory, and maintain records.
  • Check in and price merchandise as required or as directed by store management.
  • Perform duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information.
  • Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
  • Report prescription errors to the pharmacist on duty and adhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
  • Process manual claims for third-party program prescription services in a timely and efficient manner.
  • Assist and support the Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipments of pharmaceuticals.
  • Maintain knowledge of Company asset protection techniques and file claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs.
  • Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
  • Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise.
  • Assist with separation of food items and product placement as specified by policies/procedures.
  • Provide customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products.
  • Assume web pick-up responsibilities, including monitoring orders in Picture Care Plus, filling orders, and delivering orders to customers as they arrive at the store.

We are looking for a highly motivated and customer-focused individual to join our team. If you have a passion for delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.