System Specialist

4 days ago

Charlotte, North Carolina, United States PSSI Full time
Job Title: System Specialist Job Summary: We are seeking a highly skilled System Specialist to join our team at PSSI. As a System Specialist, you will be responsible for providing exceptional on-site support to our valued customers, diagnosing and resolving technical issues, performing equipment installations, and ensuring customer satisfaction through timely and efficient service. Responsibilities: * Manage large-scale equipment maintenance, installations, and ongoing efficacy studies with customers across several locations and facilities within a geographic territory. * Ensure procedures are adhered to when repairing, replacing, and installing equipment. * Direct, coordinate, and facilitate the repair, maintenance, and installation of assigned equipment projects. * Troubleshoot, maintain, and repair equipment. * Evaluate the efficacy of the equipment and discuss internally and externally to provide recommendations to ensure customer goals are met. * Provide regularly scheduled maintenance, repairs, and training of plant personnel in the proper operations and maintenance of system. * Inspect chemical dispensing equipment for conformance with operational standards and sanitary design. * Manage contractors (quality, efficiency, safety). * Exercise independent judgement in business decisions (equipment replacement, delivery concentration targets, warranty claims). * Ensure proper programming of equipment for optimal performance. * Potential for handling hazardous materials (to include removal and disposal). * Work with the Research and Development team to design and build prototype equipment. * Monitor customer locations remotely using our MARC system and adjust settings, as necessary. * Create scope of work ("SOW") documents for specific projects. * Interact with outside contractors to gather quotes, schedule, and oversee work, and ensure all safety protocols are followed. * Conduct site surveys for work to be performed on upcoming projects. * Complete site acceptance testing ("SAT") once projects are completed and prior to submitting to customers. Requirements: * High School Graduate or General Education Degree ("GED"). * 2 years' related experience. * Ability to multi-task in a fast-paced environment. Must plan, prepare, and follow multi-Facility, multi-state travel schedule. * Dedication to work and promote safety in the workplace. * Willing to learn and strive in a team environment. Preferred Qualifications: * Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. * Ability to apply concepts such as fractions, ratios, and proportions to practical situations. * Ability to utilize common sense understanding to carry out written, oral or diagrammed instructions. Work Environment: * Outside or inside working environment, wherein there are potentially hazardous working conditions and life-threatening situations exist (fire, chemicals, electrical sources, heights, etc.). * May be required to wear Personal Protective Equipment ("PPE"). What We Offer: * Medical, Dental, & Vision Insurance * Basic Life Insurance * 401k Retirement Plan * Paid Holidays * Paid Vacation * Employee Assistance Program * Training & Development Opportunities PSSI is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, creed, sex, gender, gender identity, national origin, citizenship status, uniform service member status, veteran status, age, genetic information, disability, or any other protected status, in accordance with all applicable federal state, and local laws. PSSI is committed to complying with the laws protecting qualified individuals with disabilities. PSSI will provide a reasonable accommodation for any known physical or mental disability of a qualified individual with a disability to the extent required by law, provided the requested accommodation does not create an undue hardship for the Company and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the individual. If a team member requires an accommodation, they must notify the site manager or the Corporate Human Resources Department. If an applicant requires an accommodation, they must notify the hiring manager and/or the Recruiter hiring for the position.

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