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2 months ago

Garden Grove, California, United States Great Wolf Resorts Full time

**Job Summary:**

As a Housekeeping Attendant at Great Wolf Resorts, you will play a vital role in ensuring our guests have a comfortable and enjoyable stay. Your primary responsibility will be to clean and maintain guest rooms, ensuring they are spotless and well-stocked with amenities.

**Key Responsibilities:**

  • Clean and maintain guest rooms, including making beds, dusting, vacuuming, and cleaning bathrooms.
  • Restock supplies, clean windows, mirrors, and patios.
  • Maintain a stocked and organized housekeeping cart with necessary supplies.
  • Report maintenance issues found in guest areas.
  • Document and secure lost and found items.
  • Closely shades and draperies, and turn down air conditioning and heat in unoccupied rooms.
  • Assist House Attendants with delivering guest requests and picking up used guest items.
  • Keep hallways, vending areas, and stairways clean and free of obstructions.
  • Inspect clean and vacant rooms for cleanliness, supplies, maintenance problems, and temperature.
  • Inspect assigned stay-over rooms for cleanliness, supplies, and precautionary damage concerns.
  • Ensure linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried for next day's activities.
  • Ensure combustible substances are removed from storage areas.
  • Turn over all vacant and clean rooms, verify stayovers, report early check-outs, and communicate issues and discrepancies with the front office.
  • Attend all pertinent meetings.

**Requirements:**

  • Preferred skills include conflict resolution, coaching, teamwork, and time management.
  • Demonstrate functional interpersonal and oral communication skills.
  • Complete knowledge and skill of room attendants and house attendants.
  • 90% on 100-point inspections.
  • Room Attendant with 30 days of service.

**Physical Requirements:**

  • Lift up to 35 lbs.
  • Ability to bend, stretch, and stand for long periods.
  • Ability to push/pull carts on carpeted surfaces up to 100 pounds.
  • Exposure to cleaning chemicals.