Housekeeping Manager

5 hours ago

Winter Garden, United States Spire Hospitality Full time

Description

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Located just six miles from Walt Disney World® Theme Parks, The Grove Resort & Water Park Orlando puts Orlando’s world-famous parks and attractions at your fingertips. Offering daily transportation to Walt Disney World® Theme Parks, Universal Orlando, and SeaWorld. Free Surfari Water Park entry for all resort guests. Our property also boasts a 6,000-square-foot meeting space and a variety of dining options to suit every preference. Valencia Restaurant provides picturesque poolside dining with offerings for breakfast, lunch, and dinner. The outdoor Longboard Restaurant is situated at the water park, while Alfresco Market serves as a coffee shop and apparel store.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country.  We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more

 

In this role, you will lead and inspire your housekeeping team to deliver exceptional cleanliness and comfort for our guests. You and your dedicated team are committed to ensuring guest satisfaction by maintaining high standards of cleanliness and service throughout the property. Your leadership will empower staff to create welcoming and pristine environments that enhance the guest experience from the moment they enter their rooms. Your efforts will ensure that every detail is attended to, creating a memorable and enjoyable stay that leaves a lasting impression on all who visit.

Weekend/flexible availability

Responsibilities and Duties:

  • Oversees staff of Housekeeping Supervisors, House-Persons, and Room Attendants by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected, and standards are met.
  • Interviews, hires and trains room attendants in the procedures and techniques.  Training includes detailed instruction on use of chemicals for different surfaces and procedures to report repairs to engineering.
  • Arranges staff work schedules, determining days off, ensuring staffing levels are based on occupancy and/or any current or anticipated projects. Submits payroll records, correcting errors to ensure pay is on time.
  • Maintains and reviews computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers.
  • Maintains inventories of amenities, chemical and other supplies to ensure items are in stock and reorders in timely manner.
  • Coaches, counsels and disciplines staff, when appropriate, to ensure standards are met and assigns staff to additional training when needed.
  • Reviews current standards and introduces hotel-wide changes such as those affecting amenity set-ups to ensure hotel is in compliance.
  • Coordinates with laundry to ensure room linen is picked up and delivered to meet guest room needs.
  • Consults with outside contractors regarding rehabbing or general maintenance of public and guest room areas.
  • Performs other related duties as assigned.

Specific Job Knowledge and Skills:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  • Ability to read and write basic English in order to complete necessary reports and understand information from hotel, regional or corporate offices.
  • Ability to communicate effectively and pleasantly with guests and staff as is necessary to effectively run the department.
  • Ability to grasp, lift, carry or otherwise move materials weighing up to 30lbs.
  • Ability to move throughout building, bend, stoop and reach to assist other staff members complete their individual tasks if situation demands.

Other Expectations:

  • Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
  • Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.  This includes nights, weekends and/or holidays.
  • All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
  • Employee is always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
  • Complies with health and safety rules, regulations and procedures to maintain a safe environment.

Qualifications:

  • Bachelor’s degree preferred or any other combination of education and experience that provides the required knowledge, skills and abilities.
  • Ability to obtain any government required licenses or certificates.
  • Minimum two years supervisory experience in hotel industry. Previous hotel experience in rooms division preferably in hotels.
  • Bilingual.

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