Field Service Representative

2 days ago


Weatherford, Texas, United States The Hillman Group Full time
Job Summary

As a Field Service Representative with The Hillman Group, you will be responsible for providing exceptional customer service and support at customer locations. Your primary goal will be to ensure that prescribed regular service programs and customer relationships are effectively maintained at or above customer expectations.

Key Responsibilities
  • Travel to and among customer store locations as required to service the territory and resolve issues.
  • Maintain customer stores by ensuring displays are set to plan-o-grams, assessing inventory levels, placing customer orders, down-stocking product, removing defective product, placing POP material, and repairing displays and equipment.
  • Establish and maintain effective professional relationships with store personnel, including regular contact with store management.
  • Conduct product training for store personnel as required.
  • Improve and grow sales, secure additional store retail space, and through cross-merchandising, end cap placement, etc.
  • Attend promotional days and grand openings to help educate customers and employees on Hillman product lines.
Requirements
  • High school diploma or equivalent.
  • Two years field service or merchandising experience preferred, ideally in a large-scale retail environment.
  • Intermediate knowledge of Word, Excel, and Windows.
  • Able to read and execute store plan-o-grams in an efficient manner.
  • Strong organizational, planning, and problem-solving skills.
  • Strong interpersonal and communication skills - able to establish and maintain effective working relationships with customers and deal tactfully with the public.
  • Able to regularly travel to and among store locations, with occasional overnight stays as required to effectively service the territory.
  • Maintains valid driver's license and maintains a driver record acceptable under the provisions of Hillman's Vehicle Policy.


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