IT Support Specialist

2 months ago

Washington DC USA, United States Toyota Boshoku Full time
Job Summary

We are seeking a highly skilled IT Specialist to join our team at Toyota Boshoku America. The successful candidate will be responsible for providing technical support and maintenance for our computer systems, networks, and production information systems.

Key Responsibilities
  • Install, configure, and troubleshoot hardware and software components, including desktop and laptop computers, printers, switches, hubs, routers, and wireless access points.
  • Provide support for phone systems and ensure that virus protection and spyware programs are up to date.
  • Perform backups of servers and perform necessary updates and upgrades to servers, computers, and software.
  • Document standardized procedures for use throughout the facility and prepare documentation for systems procedures and applications.
  • Provide IT help desk support for end users and interact with team members to help resolve IT-related issues.
  • Assist with implementing and maintaining production systems and production interfaces for manufacturing floor locations.
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or related field required, or equivalent combination of education and relevant experience.
  • Greater than 4 years of experience providing IT support to a manufacturing environment required (preferably automotive).
  • Experience in manufacturing processes and shop floor procedures.
  • Experience working in a Japanese-style environment preferred.
Preferred Skills
  • Thorough understanding and working knowledge of help desk and production system applications.
  • Basic math skills.
  • Good presentation skills.
  • Strong attention to detail.
  • Excellent leadership ability.
  • Hands-on, self-starter with a strong work ethic.
  • Strong organization, planning, and analytical skills.
  • Strong problem-solving and customer service skills.
  • Ability to perform responsibilities with minimal supervision.
  • Able to work in a fast-paced, multicultural work environment.
  • Ability to communicate and work well with all levels of the organization.
  • Ability to escalate IT issues and problems to management and plant staff.
  • Excellent scheduling, collaboration, interpersonal, and communication skills.
  • Strong ability to work and utilize resources and tools in a multicultural environment.
  • Ability to function both independently and with good judgment in a team environment.
Work Environment

The successful candidate will work in an open office environment with moderate noise levels. Travel up to 30% of the time is required.

Toyota Boshoku America is an equal opportunity employer and considers applications for all positions without regard to race, sex, religion, color, national origin, pregnancy, genetic information, or any other characteristic protected by applicable law.

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