Club Membership Manager

2 days ago


Round Rock, Texas, United States Bass Pro Shops Full time
Job Summary:

The Bass Pro Shops and Cabela's CLUB Membership Manager is a unique position in our retail locations. This role is responsible for overseeing and driving the Bass Pro Shops and Cabela's CLUB credit program and CLUB customer experience culture throughout the store. The successful candidate will be a servant leader at heart, passionate about the team, and always remaining transparent, empathetic, and honest. They will be a coach and trainer to store leadership, peers, and outfitters throughout the store, and will be responsible for building strong and collaborative relationships with the General Manager, fellow managers, and outfitters to gain credibility and influence.

Key Responsibilities:

* Consistently exemplify outstanding CLUB Customer Service Experience standards by incorporating CLUB exclusive benefits into conversations and promoting current CLUB cost savings programs to customers.
* Actively listen to customers to address questions and concerns regarding the CLUB program and develop strategies to improve the CLUB customer experience.
* Serve as the primary CLUB liaison to ensure the retail leadership team and all outfitters are knowledgeable regarding current CLUB promotions and programs available to customers.
* Collaborate with internal and external partners to execute successful onsite and offsite events representative of the Bass Pro Shops and Cabela's CLUB brand standards.

Requirements:

* Minimum 2-4 years of sales, management, or leadership experience.
* Ability to calculate figures and amounts such as discounts, commissions, and percentages.
* Ability to define problems, collect data, establish facts, and draw valid conclusions.
* Ability to interpret a variety of other financial, legal, and technical information.
* Ability to read and analyze certain reports and write reports and business correspondence.
* Ability to effectively present information and respond to questions from Managers, associates, customers, and the public.
* Proficiency with PC-based word processing, spreadsheets, data-based management, and electronic point of sale and inventory management systems.
* Demonstrated strong interpersonal skills and ability to establish and maintain effective working relationships with co-workers, associates, customers, and with the Corporate Staff.

Benefits:

* Enjoy discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions.
* Medical, dental, vision, health savings account, flexible spending account, voluntary benefits, 401k retirement savings, paid holidays, paid vacation, paid sick time, and more.

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