Head Universal Banker

6 days ago


Century City, United States Citigroup Inc Full time
Job Summary

The Head Universal Banker is a key role within Citigroup Inc, responsible for delivering exceptional customer service and driving sales growth in a fast-paced banking environment. As a subject matter expert, you will be expected to provide expert advice and guidance to clients, while also promoting and selling Citigroup's products and services.

Key Responsibilities
  • Provide exceptional customer service to internal and external clients, responding to their needs and resolving any issues in a timely and professional manner.
  • Develop and maintain strong relationships with clients, understanding their financial needs and providing tailored solutions to meet their goals.
  • Drive sales growth by promoting and selling Citigroup's products and services, identifying opportunities to deepen client relationships and increase revenue.
  • Work closely with the branch team to ensure seamless delivery of customer service and sales initiatives.
  • Stay up-to-date with market trends and competitor activity, using this knowledge to inform sales and service strategies.
  • Collaborate with other departments to ensure effective communication and coordination of customer service and sales initiatives.
Requirements
  • 1-3 years of relevant experience in a customer-facing role, preferably in a banking or financial services environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Strong sales and negotiation skills, with a proven track record of driving sales growth and meeting targets.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Basic computer and digital tools skills, with the ability to learn new systems and technologies quickly.
What We Offer

Citigroup Inc offers a competitive salary and benefits package, including medical, dental, and vision coverage, 401(k), life, accident, and disability insurance, and wellness programs. We also offer paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

Citi is an equal opportunity and affirmative action employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.


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