Help Desk Specialist II

4 weeks ago


Evansville, Indiana, United States Deaconess Full time
Job Title: Help Desk Specialist II

Deaconess Health System is seeking a skilled Help Desk Specialist II to provide in-depth desktop support to our team. As a Help Desk Specialist II, you will be responsible for troubleshooting, diagnosing, and resolving complex PC and network problems.

Key Responsibilities:
  • Provide PC desktop hardware and software support to Deaconess Health System users.
  • Maintain and improve the deployment of IT leased hardware.
  • Address any maintenance upgrades required.
  • Work independently and prioritize incidents and requests based on customer needs.
  • Demonstrate a strong sense of teamwork, professional appearance, solid oral communications, and excellent customer service skills.
Requirements:
  • Associates Degree in Computer Information Services or Computer Science with two to five years of relevant desktop support experience.
  • Baseline Certification per Career Development Plan.
  • Plus two Advanced Certifications and/or College Course per Career Development.
What We Offer:
  • Competitive pay, shift and weekend incentives, yearly opportunities for pay increases and bonuses.
  • Robust healthcare and retirement plans.
  • Onsite children's care centers (Infant through Pre-K).
  • Tuition reimbursement.
  • Free access to fitness centers, where health coaches are available to help with workout plans.


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