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Scheduling Coordinator

1 month ago

Philadelphia, Pennsylvania, United States Philadelphia Corporation For Aging Full time

Job Title: Scheduling Coordinator

Job Summary:

The Scheduling Coordinator is responsible for scheduling, rescheduling, and managing all cancellations of assessment visits for the LTCA Assessment Workers. This role requires an understanding of Long-Term Care programs and the ability to explain the assessment process to Consumers and referral sources.

Key Responsibilities:

  • Select cases to schedule and meet the expected daily quota for calls
  • Complete the 1-2 call procedure within 48 hours for each case
  • Close cases timely in all electronic systems within 5 business days after no response from sending an unable to reach letter
  • Assign scheduled cases to Assessors in the Pennsylvania Individualized Assessment system, (PIA)
  • Coordinate and arrange for interpreters with the contracted interpreter agency
  • Ensure each Assessment Worker has the proper weekly quota in their schedule
  • Fill cancellations as they occur from the scheduling Queue
  • Coordinate same day assessment case coverage as needed by un-assigning cases and reassigning them to available Assessment Workers
  • Close cases in PIA using appropriate set closure reasons
  • Sends daily unable to schedule messages to the Scheduling Supervisor
  • Maintains confidentiality of all consumer records per HIPPA
  • Models enthusiasm for PCA and LTCA's mission

Requirements:

  • Two years of Business College, Associate Degree, or the equivalent of experience and education
  • Experience in social services and computer applications preferred
  • Preference for individuals with knowledge of Scheduling and coordinating appointments for consumer/ customers

Benefits:

  • Medical, prescription drug, vision, and dental coverage
  • Flexible spending plan (health and dependent care)
  • EAP, life insurance, short- and long-term disability insurance
  • Pre-tax commuting, and parking benefits
  • 403(b) retirement plan with employer contributions and optional employee pre-tax contributions