Patient Care Coordinator
6 days ago
Oncology Consultants is a premier adult medical oncology & hematology practice in Houston, TX, with over 45 years of experience. Our healthcare team is committed to providing state-of-the-art cancer treatment in a caring environment.
Job SummaryA dedicated and compassionate Patient Care Coordinator will ensure the smooth and efficient scheduling of any offsite referrals/diagnostic imaging and procedures.
Key Responsibilities- Promote a positive work environment and contribute to a dynamic team-focused work unit that actively helps one another to achieve optimal departmental and organizational results.
- Serve as a liaison between patient, facility, and physicians to ensure that exams, tests, and procedures are scheduled promptly, accurately, and appropriately.
- Communicate with departments throughout the facility when barriers to the current schedule present.
- Schedule appointments for Diagnostic Imaging
- Schedule appointments for Outside Referrals and fax necessary records
- Schedule appointments for procedures with outside facilities or hospitals
- Schedule and arrange any peer 2 peer needed for offsite imaging or procedures with providers and clinic MA.
- Follow all outside referral process to meet Quality Measures
- Provide exceptional customer service by addressing patient inquiries, concerns, and requests promptly and professionally.
- Maintain accurate and up-to-date scheduling records, ensuring proper documentation and adherence to established protocols.
- Collaborate with the imaging department staff to optimize patient flow and ensure timely completion of appointments.
- Follow HIPAA regulations and maintain strict confidentiality of patient information.
- Communicate with all appropriate parties regarding patient and procedure.
- Follows-up and ensures all documentation is obtained.
- Verifies if all authorizations have been obtained prior to scheduling procedures.
- Inform and provide patient with necessary information and instructions prior to procedure date.
- Provide high quality support by phone, email, and other written communications.
- Other duties as assigned.
- High school diploma or equivalent
- Previous experience in a healthcare setting, particularly in scheduling or administrative roles, is desirable.
- Familiarity with diagnostic imaging procedures and terminology is a plus.
- Strong organizational and multitasking skills, with the ability to prioritize tasks effectively.
- Excellent communication and interpersonal skills to interact with patients, physicians, and staff members.
- Proficiency in computer systems and medical scheduling software.
- Ability to work in a fast-paced environment while maintaining attention to detail and accuracy.
- Ability to work independently by guiding oneself with little or no supervision and depending one oneself to get things done.
- Exceptional customer service and phone etiquette.
- Ability to communicate professionally with patients.
Oncology Consultants is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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