Customer Service Leader

7 days ago


Manchester, Tennessee, United States Food Lion Full time
Job Title: Customer Service Leader

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Leader to join our team at Food Lion. As a Customer Service Leader, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience, and maintaining a clean and organized store environment.

Key Responsibilities:
  • Customer Service: Provide fast, easy, flexible, and friendly service to customers, ensuring a positive shopping experience.
  • Store Maintenance: Maintain a clean and organized store environment, including the front end, service center, and surrounding areas.
  • Team Collaboration: Work collaboratively with other store associates to achieve sales goals and maintain high customer satisfaction.
  • Problem-Solving: Resolve customer complaints and issues in a professional and courteous manner.
  • Training and Development: Participate in ongoing training and development to improve customer service skills and stay up-to-date on company policies and procedures.
Requirements:
  • Education: High school graduate or equivalent preferred.
  • Communication Skills: Effective communication and customer service skills.
  • Technical Skills: Ability to use computers and other communication systems required to perform job functions.
  • Physical Demands: Ability to stand for long periods, lift up to 50 pounds, and perform repetitive hand and arm motions.
Working Conditions:

Work in a fast-paced retail environment with frequent customer interactions. May be required to work varying shifts, including evenings and weekends.



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