Concierge - Part Time Representative
4 weeks ago
Job Title: Concierge - Part Time
Job Summary:
We are seeking a Concierge - Part Time to join our team at Watercrest Senior Living. The Concierge is the initial point of contact for potential residents, families, vendors, and the community. The ideal candidate will be professional, polite, and ensure all guests have a pleasant first experience with the community.
Key Responsibilities:
- Maintain a professional personal presentation
- Welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries
- Answer the phone within 3 rings; determine the nature of the call to either relay information or route the call as appropriate
- Take detailed messages with name, date, time, and return phone number
- Ensure team members receive their phone messages promptly
- Maintain knowledge of who is available to receive an inquiry or host a tour
- Maintain security by following procedures, monitoring log books to include visitor sign in and sign out
- Maintain a safe and clean reception, lobby, and Welcome Room areas by complying with procedures, rules, and regulations
- Receive and sort mail for the Leadership Team
- Maintain a yearly transportation book for residents' doctor appointments as necessary
- Communicate with the Driver at least 24 hours in advance regarding resident appointment dates and times
- Report all accidents and incidents as soon as possible to your supervisor, no matter how minor
- Maintain the confidentiality of residents' personal care information
- Honor the residents' personal and property rights
- Must be in company uniform and resident ready at all times
Requirements:
- High School Diploma or GED
- Two (2) years' Concierge/Front Desk Receptionist experience in a customer service-oriented industry
Working Conditions:
- Able to sit 75% of the day
- Able to concentrate with frequent interruptions
- Able to work under stress and in emergency situations
- Able to work under conditions that require sitting, standing, walking, reaching, pulling, pushing, and grasping
- Able to talk and hear effectively in order to convey messages, instructions, and information to residents and team members
- Occasionally lift/carry up to 50 pounds
Personal Protective Equipment:
- Work in all areas of the community
- Subject to reactions from dust, disinfectants, and cleaning chemicals and may be exposed to infectious waste, diseases, and other conditions
- Required to use personal protective equipment and supplies to prevent burns, falls, and infection and follow safety policies and procedures
- Requirements for personal protective equipment include infection control kit, rubber gloves, and non-slip shoes
- Subject to infectious diseases, substances, and odors
- Follow Safety Policy & Procedure
Part Time rotating schedule
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