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Healthcare Financial Coordinator

2 months ago

Germantown, Tennessee, United States West Cancer Center Full time
Job Title: Patient Financial Advocate

Compensation is based on experience: $ an hour

Position Overview: This role is designed to support patients in navigating all financial aspects related to their care, including insurance billing, coverage details, payment obligations, and overall financial management. The Financial Advocate will guide patients through sensitive discussions about their financial capabilities and available assistance programs. They will act as the primary liaison for patients concerning all financial inquiries during their treatment at West Cancer Center.

Key Responsibilities:
  • Uphold a professional demeanor while respecting the dignity and confidentiality of both patients and staff.
  • Engage effectively with patients through various communication channels, including in-person meetings, phone calls, emails, and written correspondence, addressing their financial needs.
  • Conduct follow-up on overdue patient accounts and proactively reach out to patients to resolve outstanding balances.
  • Monitor compliance with payment plans and follow up with patients who are not adhering to their agreements to renegotiate terms or facilitate current payments.
  • Assist patients in completing financial assistance applications and manage charity processing for designated patients.
  • Identify patients requiring financial support and provide them with charity applications or necessary referrals.
  • Leverage and cultivate community resources to offer information, referrals, linkages, and advocacy for additional patient needs.
  • Coordinate patient requirements with other departments, including care support, nurse navigation, and treatment teams as necessary.
  • Collaborate with other departments at West Cancer Center to enhance the revenue cycle.
  • Achieve or surpass all collection and productivity targets.
  • Perform additional duties as assigned.
Qualifications/Experience:
  • A minimum of 3 years of relevant experience, with a solid understanding of insurance billing, medical terminology, and the requirements for referrals and authorizations used by third-party payers, Medicare, and secondary payers.
  • Exceptional interpersonal skills with the ability to manage challenging customer service scenarios.
  • Proven analytical skills to gather and interpret insurance and contract information.
  • Strong attention to detail and critical thinking abilities.
  • Experience with computerized healthcare information systems is essential.
  • Excellent verbal and written communication skills, both face-to-face and over the phone.
  • Ability to collect on patient accounts while maintaining empathy and courtesy towards patients.
Work Environment/Physical Demands/Travel:
  • Typical clinical setting with a moderate noise level.
  • Ability to sit, stand, walk, reach, climb, balance, stoop, crouch, and use hands/wrists for extended periods.
  • Capability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, as well as write routine reports and correspondence.
  • Ability to perform calculations involving discounts, interest, and percentages.
  • Ability to apply common sense to execute instructions provided in written, oral, or diagrammatic form.
  • Ability to lift up to 25 lbs.
  • Some travel may be necessary.