Hotel Service Ambassador

4 days ago


Charlotte, North Carolina, United States Kimpton Hotels & Restaurants Full time
Job Title

Hotel Service Ambassador

About the Role

The Hotel Service Ambassador is responsible for providing exceptional service to guests, ensuring a positive and memorable experience. This role involves registration and check-out, PBX operations, mail and message service, and developing relationships with guests.

Key Responsibilities
  • Review arrivals and note special requests, blocking rooms as needed
  • Check in and out hotel guests in a confident, professional, and friendly manner
  • Answer all phone calls promptly and knowledgeably, ensuring complete and accurate information
  • Complete all items on the appropriate checklist by end of shift
  • Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, packages, and special requests
  • Follow established key control policy
  • Ensure proper credit policies are followed
  • Submit lost and found articles with a completed report
  • Open, secure, and balance daily shift bank, counting and verifying cash, check, and credit card transactions
  • Verify credit limit report
  • Monitor room availability throughout the day
  • Review daily selling status using yield management system
  • Attend department meeting once a month
  • Communicate with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet
Requirements
  • High school diploma or general education degree (GED) required
  • Previous experience in a Front Desk or customer-facing role preferred
  • Knowledgeable of immediate area, services, attractions, and events
  • Flexible schedule, able to work evenings, weekends, and holidays
  • Work well under pressure, dealing with many arrivals and departures within a short period
  • Familiar with hotel systems and operations, and ability to enter information accurately


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