Home Care Coordinator

3 weeks ago


Sens, Bourgogne-Franche-Comté, United States FREEDOM CARE , LLC Full time

At FreedomCare, LLC, we are revolutionizing the way home care is delivered. Our company has been innovating and growing since 2016, bringing dignity and support to patients needing care in their homes and to the caregivers who care for them. As a leading consumer-directed home care agency in NY State, we continue to expand our areas of focus, including operations in other states and tech-based innovations. Our core values drive the level of care that we deliver to our patients:

Our Values
  • Here For You: An attitude of service, empathy, and availability.
  • Own It: Drive and ownership.
  • Do the Right Thing: High integrity.
  • Be Positive: Great attitude and a can-do positive approach to challenges.

We are seeking an experienced Home Care Coordinator to join our team in Las Vegas, Nevada. This is a hybrid role requiring a commute of 2-3 days per week to our Las Vegas, NV office.

About the Role

As a Home Care Coordinator, you will ensure our customers receive the level of care and attention they deserve. Your primary goal will be to provide seamless customer service while ensuring our clients are receiving the necessary care. You will work closely with clients, caregivers, and departments across the business to achieve this objective.

Your Responsibilities
  1. Provide Exceptional Customer Service: Offer one-call resolution, resolving issues efficiently and effectively.
  2. Educate Clients and Caregivers: Assist with the application and enrollment process, ensuring timely completion within 60 days.
  3. Manage Open Caseloads: Maintain a high volume of open cases until enrollment is complete.
  4. Meet Performance Metrics: Consistently meet monthly performance targets for starting patients on care and call handling.
  5. Collaborate with Health Plans: Regularly communicate with various health plans regarding patient benefits and authorizations.

In addition to your excellent communication skills and ability to navigate multiple systems and portals, you must possess:

Required Skills and Qualifications
  • Experience in High-Volume Call Environments
  • Motivation to Exceed Open Case Targets
  • Strong Typing Skills and Proficiency in Technology
  • High Empathy and Collaborative Team Player
  • Flexibility and Adaptability

Join us at FreedomCare, LLC, where your voice matters, and your work has a tangible positive impact on others. We celebrate diversity and commit to creating an inclusive environment for all employees. We offer competitive compensation, medical benefits, retirement plans, wellness programs, and ongoing learning opportunities to grow your career.



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