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Patient Account Resolution Specialist II
2 months ago
Position Summary:
The Patient Account Resolution Specialist at the University of Rochester is tasked with overseeing patient financial accounts, addressing inquiries, and ensuring the accuracy and compliance of billing processes.
The successful candidate will demonstrate excellent communication abilities, meticulous attention to detail, and the capacity to thrive in a dynamic work environment.
Primary Duties:
- Respond to patient inquiries through various communication methods
- Investigate and rectify billing discrepancies
- Uphold performance metrics and documentation protocols
- Initiate processes for insurance billing
- Assess coverage alternatives and payment arrangements
- Work collaboratively with colleagues to improve customer satisfaction
Qualifications:
- High school diploma with 4 years of experience in healthcare or a Bachelor's degree with 1 year of relevant experience
- Exceptional communication and analytical skills
- Ability to manage priorities and work efficiently within a team
- Competence in computer skills and multitasking
About the University of Rochester:
The University of Rochester is committed to fostering diversity, equity, and inclusion across all facets of its operations. We appreciate individuals from diverse backgrounds and aim to cultivate a welcoming and inclusive atmosphere for all.
