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Actimize Application Support Specialist

2 months ago


Lansdale, Pennsylvania, United States Stöger Automation GmbH Full time

Keywords:
Actimize Support; SAM or WLF/ IFM

Essential Qualifications:
Minimum of 2 years of experience in Actimize Support

Proficient in Actimize AIS/RCM/ActOne for a duration of 3-5 years

Hands-on experience with Actimize SAM/CDD/WLF/IFM/UDM solutions for at least 3-5 years

Solid understanding of Actimize application support focusing on ( SAM or ( WLF / IFM ) ) for a minimum of 2 years in a complex operational environment

Familiarity with Incident Management and Problem Management methodologies

Job Responsibilities:
Receive, acknowledge, and resolve or dispatch incident tickets

Generate problem tickets for critical or recurring incidents to determine root cause analysis and implement permanent solutions

Execute code modifications as necessary to restore services

Oversee application health status and monitor logs/dashboards to proactively identify issues

Analyze business inquiries regarding application functionality and technology processes while troubleshooting issues

Support the batch processing cycle and address any failures

Identify and propose efficiency improvements and opportunities for implementation

Deliver proactive issue resolution for various items

Work Environment:
This position is integral to the support of Actimize applications, requiring a blend of technical expertise and problem-solving skills. The role involves collaboration with various teams to ensure optimal application performance and user satisfaction. The ideal candidate will thrive in a dynamic environment and be committed to continuous improvement and excellence in service delivery.