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Actimize Application Support Specialist
2 months ago
Keywords:
Actimize Support; SAM or WLF/ IFM
Essential Qualifications:
Minimum of 2 years of experience in Actimize Support
Proficient in Actimize AIS/RCM/ActOne for a duration of 3-5 years
Hands-on experience with Actimize SAM/CDD/WLF/IFM/UDM solutions for at least 3-5 years
Solid understanding of Actimize application support focusing on ( SAM or ( WLF / IFM ) ) for a minimum of 2 years in a complex operational environment
Familiarity with Incident Management and Problem Management methodologies
Job Responsibilities:
Receive, acknowledge, and resolve or dispatch incident tickets
Generate problem tickets for critical or recurring incidents to determine root cause analysis and implement permanent solutions
Execute code modifications as necessary to restore services
Oversee application health status and monitor logs/dashboards to proactively identify issues
Analyze business inquiries regarding application functionality and technology processes while troubleshooting issues
Support the batch processing cycle and address any failures
Identify and propose efficiency improvements and opportunities for implementation
Deliver proactive issue resolution for various items
Work Environment:
This position is integral to the support of Actimize applications, requiring a blend of technical expertise and problem-solving skills. The role involves collaboration with various teams to ensure optimal application performance and user satisfaction. The ideal candidate will thrive in a dynamic environment and be committed to continuous improvement and excellence in service delivery.