IT Support Specialist for Laboratory Systems
2 weeks ago
We are seeking a highly skilled IT Support Analyst to join our team at Omni Inclusive. The ideal candidate will have experience in supporting Pharma/Lab applications, with a strong understanding of GMP, GDP, and data integrity principles.
Key Responsibilities- Provide operational support for IT systems, including troubleshooting and resolving issues in a lab environment.
- Work with lab instruments and applications, including LabX and Mettler Toledo.
- Manage tickets requiring interaction with vendors, including Tier 3 support for Mettler Toledo.
- Coordinate activities with infrastructure teams for unplanned infrastructure outages.
- Support integration with LIMS systems and participate in disaster recovery and backup activities.
- Provide support for field How-To questions based on Lab X work instructions and job aids.
The successful candidate will have a strong understanding of the process and be able to effectively troubleshoot incidents. They will also have working knowledge of SNOW, including Request Management, Incident Management, Knowledge Management, Problem Management, Disaster Recovery, System Monitoring, and System Maintenance.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced IT Support Analyst looking for a new challenge, please apply today.
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IT Support Specialist for Laboratory Systems
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Lansdale, Pennsylvania, United States Omni Inclusive Full timeMandatory Skills and ExperienceWe are seeking a highly skilled IT Support Analyst to join our team at Omni Inclusive. The ideal candidate will have experience in Pharma/Lab applications support, with a strong understanding of GMP, GDP, and data integrity principles.Key ResponsibilitiesProvide operational support for lab applications, including...
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