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IT Support Specialist

2 months ago

Sherman, United States Goodwill Industries of Northeast Texas Full time

Goodwill Industries of Northeast Texas is seeking a skilled IT Specialist to support our technological infrastructure. The ideal candidate will have a strong background in IT support, particularly in POS environments and end-user devices. Key Responsibilities:

* Diagnose and resolve technical issues related to workstations, printers, and peripheral devices.
* Address software-related issues, including installations, updates, and configurations for business applications.
* Communicate effectively with staff and retail facilities to maintain and improve day-to-day workflow.
* Ensure the security of our technological infrastructure through audits, reviews, and staff training.
* Administer and maintain Active Directory, including user account management, group policy administration, and security permissions.
* Maintain and support POS endpoints, ensuring uptime and performance.
* Participate in an on-call rotation for after-hours support.

Requirements:

* Associate degree in Information Technology, Computer Science, or a related field.
* Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
* 2+ years of experience in IT support, specifically with POS systems and workstation troubleshooting.
* Excellent verbal and written communication skills.
* Strong analytical and problem-solving skills.
* Extensive knowledge of IT applications and infrastructure.
* Experience working with people with disabilities (preferred).
* Must possess a current Driver's License.

Benefits:

* Health, dental, vision insurance, and company paid life insurance.
* 401K (eligible after one year of employment).
* Paid time off and holidays.
* Employee discounts on store merchandise.
* Opportunities for professional development and career advancement.

Note: This is a unique job description generated based on the original job description.