Digital Experience Lead
9 hours ago
We are seeking a highly skilled Digital Experience Lead to join our team at ServiceNow. As a key member of our organization, you will be responsible for guiding and leading the information architecture, navigation, and search digital experiences from creation through execution.
Key Responsibilities- Define product vision and strategy that aligns to digital priorities and is informed by quantitative insights, customer pain points, and opportunities for improvement.
- Translate strategy into product roadmap with multi-quarter horizon (ultimately a 3+yr strategy)
- Define key product success metrics, ensure they are instrumented, and lead with data-driven insights.
- Develop an experimentation plan to test, learn, and iterate.
- Collaborate with Research, Design, Copy, Analytics, Engineering, Localization, Accessibility, SEO, and other ServiceNow stakeholders to ensure strategy reflects cross-functional perspectives and priorities.
- Passion for building great user experiences across web and mobile devices.
- Experience leading cross-functional teams in the successful delivery of new website information architecture ensuring alignment with business strategy and stakeholder needs.
- Ability to manage and own the product lifecycle end-to-end, including data monitoring, experience iterations, and stakeholder feedback loop.
- Strong communication and collaboration skills, with the ability to establish and maintain relationships with Product Managers across all scrum teams.
We offer a competitive salary, equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
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