Customer Service Representative

1 week ago


Joliet, Illinois, United States Joliet Junior College Full time

Job Title: Customer Service Associate

Job Summary:

This is a part-time, seasonal position at Joliet Junior College Bookstore. The successful candidate will provide excellent customer service, assist with retail operations, and perform various tasks as needed.

Key Responsibilities:

  1. Provide exceptional customer service to all Bookstore patrons.
  2. Operate cash registers, process transactions, and handle customer inquiries.
  3. Assist with receiving and directing customers, answering phones, and handling customer service functions.
  4. Create store product records and work with multiple database systems.
  5. Handle merchandise from dock to shelf, including POS data entry.
  6. Process online and phone book orders, including packaging and shipping.
  7. Assist with physical inventory and merchandising/display of books and merchandise.
  8. Perform general maintenance of the store and assist at all campuses as needed.

Requirements:

  • High School Diploma or equivalent.
  • Self-motivated, energetic team player with multi-tasking abilities.
  • Basic math aptitude and strong written/oral communication skills.
  • Ability to operate basic office equipment, including PCs and cash registers.
  • Schedule availability must include morning, afternoons, evenings, and extended hours during rush periods.

Working Conditions:

Duties performed in a usual retail and office environment, as well as a warehouse setting and shipping/receiving dock area.



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