Cabinetry Field Operations Manager
4 weeks ago
At American Woodmark, we are seeking a highly skilled and experienced Cabinetry Field Operations Manager to join our team. This role will be responsible for overseeing all field installation related services of the builder center, including administrative, field, service, and maintenance responsibilities.
Key Responsibilities- Coordinate the work of operations employees, including field service and contract service workers, such as cabinet installers, countertop vendors, and custom accessory vendors.
- Process layouts, customer orders, billings, and installer payroll.
- Schedule pick-up work and review and approve installer and service technician expense reports.
- Produce periodic reports as required, such as a weekly activity and service report, monthly service, forecasting and vehicle mileage report, and quarterly installer bonus report.
- Perform field measuring, issue correction requests, and walk houses to obtain sign-offs.
- Verify measurements to ensure accuracy of master blue books and perform minor service work as needed.
- Develop and maintain effective business relationships with building superintendents and trade subcontractors.
- Review and respond to service issues, manage PO's, OS's and WAF's from builders, and perform installer safety inspections.
- Ability to safely operate all necessary power tools and review occupied and unoccupied service tickets and coordinate service technician's work schedule.
- Pull and deliver cabinets or parts to job site as needed, monitor area service rack, record miles driven on log, and perform required vehicle maintenance as specified by the leasing company.
- Wash vehicle at least twice a month, maintain all tools as appropriate, and supervise operations employees.
- Field experience in the construction industry, experience with cabinet installation, service, order entry and delivery scheduling, and managing subcontractors preferred.
- Ability to develop and maintain effective business relationships with building superintendents and subcontractors.
- Advanced computer skills including Microsoft products.
- Excellent oral and written communication and organization skills.
- Undergraduate degree in building construction, operations management, business, or related field.
- Competitive Compensation
- Health Care Benefits
- Paid Holidays
- Paid Vacation Days
- Paid Sick Days
- 401(k) Match
- Tuition Assistance
- Relocation Assistance when available
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