Telecom Systems Engineer

8 hours ago


Rancho Cucamonga, California, United States Saxon Global Full time
Job Title: Telecom Systems Engineer

At Saxon Global, we are seeking a highly skilled Telecom Systems Engineer to join our team. As a key member of our organization, you will be responsible for designing, implementing, and maintaining our Telecom and VoIP systems.

Key Responsibilities:
  • Implement, maintain, and support all Telecom and VoIP systems, including SIP, Cisco Unified Call Manager, Cisco Call Manager, Cisco Unity, IPCC, UCCX, UCCE, CUCI, CAD, and Finesse.
  • Lead the planning, securing, and forecasting of Enterprise UC initiatives globally.
  • Design and implement monitoring and reporting that exposes quality metrics necessary to measure the performance and effectiveness of Enterprise UC services.
  • Manage SIP Trunks and VoIP Circuits.
  • Troubleshoot all voice-related services from Desktop issues to Systems and Contact Center Scripting issues.
  • Implement all current and future Telecom Projects.
  • Ensure backups on all UC Voice systems.
  • Manage all upgrades and revisions to the UC voice environment.
  • Approve all Telecom-related bills.
  • Develop and implement long-term strategies and capacity planning for future telecommunications hardware and software needs.
  • Maintain a current knowledge of emerging products, services, protocols, and standards in support of telecommunications equipment.
  • Coordinate with internal IT team in efforts to provide telecommunications support.
Requirements:
  • Strong understanding of Telecom and VoIP systems.
  • Experience with SIP, Cisco Unified Call Manager, Cisco Call Manager, Cisco Unity, IPCC, UCCX, UCCE, CUCI, CAD, and Finesse.
  • Excellent problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong communication and teamwork skills.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.


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