Telecommunications Engineer

2 weeks ago


Rancho Cucamonga, California, United States Inland Empire Health Plan Full time
Job Summary

We are seeking a highly skilled Telecommunications Engineer to join our team at Inland Empire Health Plan. As a key member of our IT department, you will be responsible for managing and maintaining our voice protocols, data, and remote telecommunication equipment.

Key Responsibilities
  • Implement, maintain, and support all Telecom and VoIP Systems, including SIP, Cisco Unified Call Manager, and associated technologies.
  • Provide support and assistance in UC fault isolation and performance management processes.
  • Design and implement monitoring and reporting to expose quality metrics necessary to measure the performance and effectiveness of Enterprise UC services.
  • Manage SIP Trunks and VoIP Circuits.
  • Troubleshoot all voice-related services from Desktop issues to Systems and Contact Center Scripting issues.
  • Implement all current and future Telecom Projects.
  • Ensure backups on all UC Voice systems.
  • Manage all upgrades and revisions to the UC voice environment.
  • Develop and implement long-term strategies and capacity planning for future telecommunications hardware and software needs.
  • Coordinate with internal IT team in efforts to provide telecommunications support.
Requirements
  • Bachelor's degree in a computer-related field or similar technical field from an accredited institution.
  • Minimum eight (8) years of experience working with VoIP Telecom Systems and IP protocol applications, including Cisco Call Manager, Cisco Unity, IPCC, UCCX, UCCE, CUCI, CAD, and Finesse.
  • Cisco Certified Network Professional Voice (CCNP Voice) preferred.
  • Valid California Driver's license and valid automobile insurance.
Perks
  • Competitive salary.
  • Hybrid schedule.
  • CalPERS retirement.
  • State of the art fitness center on-site.
  • Medical Insurance with Dental and Vision.
  • Life, short-term, and long-term disability options.
  • Career advancement opportunities and professional development.
  • Wellness programs that promote a healthy work-life balance.
  • Flexible Spending Account – Health Care/Childcare.
  • CalPERS retirement.
  • 457(b) option with a contribution match.
  • Paid life insurance for employees.
  • Pet care insurance.


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