Operations Director

4 days ago


Washington, Washington, D.C., United States SPS-North America Full time
About the Role

We are seeking an experienced Operations Director to join our team. The ideal candidate will have a proven track record of success in operations management, with a focus on delivering high-quality results and exceeding client expectations. They will be responsible for managing customer service staff based in multiple locations within a specified geographical territory, ensuring SPS meets and/or exceed Service Level Agreements at client locations, and providing solutions to customer concerns.

This is an exciting opportunity for someone who is passionate about delivering exceptional results and building strong relationships with clients and colleagues alike. If you have a strong background in operations management and excellent communication skills, we would love to hear from you.

Responsibilities
  • Manage the overall operations of multiple sites within a national client operation.
  • Develop and implement policies and procedures to ensure consistency across all sites.
  • Collaborate with Human Resources to hire and train staff, and provide ongoing support and development opportunities.
  • Ensure all site leadership have proper coverage per the service level agreement.


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