IT Support Specialist for CodeForce

6 days ago


Atlanta, Georgia, United States CodeForce Full time

Job Summary: We are seeking a skilled IT Support Specialist to join our team at CodeForce. The successful candidate will be responsible for installing, configuring, and supporting local area networks, wide area networks, internet systems, computers, desktops, and mobile devices.

About the Role: As an IT Support Specialist, you will work closely with our team to provide technical support to end-users, troubleshoot issues, and resolve problems efficiently. You will also assist in AV setups for meetings, provide onsite and remote support, and help new hires with basic IT needs.

Responsibilities:

  • Install and configure hardware and software
  • Respond to tickets in accordance with SLA guidelines
  • Record, track, and document the help desk request problem-solving process
  • Provide timely support to requests and issues
  • Repair and replace equipment as needed
  • Assist network engineers with installation, configuration, and ongoing support of software, computers, and applications
  • Create and update documentation

Requirements:

  • Bachelor's Degree in Computer Science or equivalent
  • A+ and Net+ Certification or equivalent required
  • 3+ years of experience in IT support
  • Excellent communication and problem-solving skills

What We Offer:

  • An estimated salary of $45,000 - $60,000 per year, depending on experience
  • A dynamic and supportive work environment
  • Ongoing training and professional development opportunities

About CodeForce: At CodeForce, we are dedicated to providing exceptional IT services to our clients. We believe in fostering a culture of innovation, collaboration, and continuous improvement.



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