Quality Assurance Director

2 weeks ago

Charlotte, North Carolina, United States Bank of America Full time
About the Role

We are seeking a highly skilled and experienced Risk Management Executive to join our team at Bank of America. As a key leader within the Enterprise Issues Management Function, you will be responsible for leading a team accountable for the execution of quality assurance/quality control of enterprise issues and control enhancements.

Key Responsibilities
  • Establish and maintain risk management procedures and standards.
  • Ensure adherence to policies and procedures established by the company.
  • Oversee and direct the independent execution of QA/QC activities across all internal issues and control enhancements.
  • Drive operational excellence across internal activities.
  • Work with Enterprise Issues Program Executive to influence change to policies, standards, processes, procedures, and guidance, based upon QA/QC observations.
  • Revise, create (as needed) and maintain templates and other documentation that achieve greater consistency for all in-scope, in-line QA activities.
  • Provide effective challenge to issue owners or GRM executives regarding issue identification, remediation planning, execution, and evidence packaging to ensure they are robust and address issue in question.
  • Communicate QA findings to issue owners, Internal Audit, and other enterprise leaders, as applicable, and provide recommendations/escalation of broad themes and trends accordingly based on QA findings.
Managerial Responsibilities
  • This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
  • Diversity & Inclusion Champion: Breaks down barriers to create a more inclusive environment that supports company D&I goals.
  • Manager of Process & Data: Challenges end-to-end process efficiency and effectiveness, champion data driven decision-making and removes obstacles to optimize operations.
  • Enterprise Advocate & Communicator: Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success.
  • Risk Manager: Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organization.
  • People Manager & Coach: Coaches to sustain and elevates organizational performance while differentiating to ensure pay for performance.
  • Financial Steward: Efficiently allocates and manages resources across the organization to drive short and long term profitability.
  • Enterprise Talent Leader: Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs.
  • Driver of Business Outcomes: Mobilizes organizational resources to deliver the full range of the bank's capabilities to meet client needs and to gain competitive advantage.
Requirements
  • 10+ years of experience in financial services industry or experience in a related field.
  • Demonstrated ability to engage and communicate at the executive level, establish, and maintain collaborative partnerships and provide thought leadership to strategic decisions.
  • Critical thinker with the ability to influence senior leaders across GRM and partners, including to challenge the status quo, produce appropriate changes and implement goals.
  • Significant business knowledge of risk management and regulatory interactions.
  • Strong analytical and organizational skills; focus on attention to detail.
  • Excellent written and verbal communication skills.
  • Strong horizontal leadership skills across peers as well as vertical leadership in a matrixed environment; an individual who can lead a diverse associate population, inspire a strong sense of camaraderie and accountability, and motivate continuous improvements to performance. Able to attract, retain and develop top talent, strong coach.
  • Effectively packages and communicates complex content and information.
  • Can effectively navigate and deliver results in highly matrixed environment within Global Risk and beyond.
Skills
  • Critical Thinking
  • Decision Making
  • Industry/Organizational Acumen
  • Executive Presence
  • Talent Development
  • Issue Management
  • Oral Communications
  • Performance Management
  • Written Communications
  • Analytical Thinking
  • Change Management
  • Fiscal Responsibility
  • Presentation Skills

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