Patient Service Representative
2 days ago
Premier Orthopaedics is seeking a highly skilled and organized Patient Service Representative to join our team at our Malvern, PA Urgent Care location.
About UsPremier Orthopaedics is a leading orthopaedic practice with over 50 specialty locations and 100 physicians across the Greater Philadelphia region. We pride ourselves on providing exceptional patient care and a positive work environment.
Job SummaryWe are seeking a Patient Service Representative to provide exceptional patient service and support to our patients and staff. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.
Responsibilities- Promptly greet and acknowledge patients, informing MAs and Providers of their arrival.
- Answer incoming calls in a timely manner, accurately supplying requested information to callers, and relaying written or verbal messages as needed.
- Instruct patients in completing medical history and other patient information forms, making necessary corrections to the patient's account as needed.
- Obtain accurate and complete demographic and insurance information from patients, collecting required financial contract/consent forms, and reviewing patients and guarantors' information to ensure all necessary documents are populated, completed, and signed correctly.
- Identify and collect co-payments, co-insurances, and past-due account balances.
- Explain financial requirements to patients in response to questions on billing and insurance matters, referring complex questions to the Practice Billing Department.
- Evaluate patient financial status and establish payment plans as needed, based on authority levels.
- Accurately complete and interpret insurance and benefits verification, notifying patients, designated family members, physicians, and/or supervisors of network insurance coverage issues that may result in coverage reduction.
- Scan all new or updated patient information into the EMR system, including photo ID, insurance cards, referrals, and patient paperwork.
- Schedule follow-up appointments and notify patients if service requires an authorization or referral, sending the request to PCP in a timely manner.
- Record all record requests in the system, reviewing HIPAA requirements and patient Medical Record Request form prior to releasing patient information to any person other than the verified patient.
- Communicate with patients in the lobby if physician or provider is running behind schedule.
- Review and prepare charts for the following day according to the practice schedule.
- Maintain a secure and accurate cash drawer, daily balancing the cash drawer, and closing batch.
- Protect patients' rights by maintaining the confidentiality of personal and financial information, maintaining patient confidentiality consistent with HIPAA requirements.
- Maintain a clean and organized front office workspace.
- High school diploma/GED or equivalent working knowledge experience preferred.
- Minimum of one-two years of patient registration/front office experience in a medical or healthcare setting.
- Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems. Athena or another Electronic Medical Records experience is highly preferred.
- Must be able to communicate effectively with physicians, staff members, patients, and the public, and be capable of establishing good working relationships with both internal and external stakeholders.
- Previous experience in collecting money is preferred.
- Knowledge of insurance rules and regulations, including eligibility and referral requirements.
- Skill in customer service.
-
Patient Service Representative
3 weeks ago
Malvern, Pennsylvania, United States The Center for Orthopedic and Research E Full timeJob Title: Patient Service RepresentativeWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at The Center for Orthopedic and Research Excellence. As a Patient Service Representative, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.Key...
-
Patient Service Representative
2 weeks ago
Malvern, Pennsylvania, United States Main Line Health Full timeMake a Difference in Patient CareAs a Patient Service Representative with Main Line Health, you will be the first point of contact for patients and visitors, providing exceptional customer service and support. Your excellent communication skills and attention to detail will help you navigate complex medical terminology and insurance information, ensuring a...
-
Patient Service Representative
2 weeks ago
Malvern, Pennsylvania, United States Premier Orthopaedics Full timeJob Title: Patient Service RepresentativePremier Orthopaedics and Sports Medicine is seeking a highly skilled and detail-oriented Patient Service Representative to join our team at our Malvern, PA Urgent Care location. As a Patient Service Representative, you will play a vital role in ensuring the smooth operation of our front office, providing exceptional...
-
Patient Service Representative
4 weeks ago
Malvern, Pennsylvania, United States Premier Orthopaedics Full timePatient Service Representative Job DescriptionPremier Orthopaedics is seeking a highly skilled Patient Service Representative to join our team at our Malvern, PA Urgent Care location.Job SummaryWe are looking for a detail-oriented and customer-focused individual to provide exceptional patient service and support to our patients and staff. The ideal candidate...
-
Patient Services Representative II
4 weeks ago
Malvern, Pennsylvania, United States Nemours Children's Health Full timeJob Title: Patient Services Representative IINemours Children's Health is seeking a highly skilled Patient Services Representative II to join our team in Malvern, Pennsylvania.Job Summary:We are looking for a detail-oriented and customer-focused individual to provide exceptional patient registration and scheduling services for our Outpatient Therapy Services...
-
Patient Services Representative II
4 weeks ago
Malvern, Pennsylvania, United States Nemours Children's Health Full timeAbout the RoleNemours Children's Health is seeking a highly skilled Patient Services Representative II to join our therapy services team in Malvern, Pennsylvania.Key ResponsibilitiesAccurately and timely register patients and schedule appointments for the Outpatient Therapy Services Department.Triage phone calls to the appropriate staff for responses and...
-
Patient Services Representative II
1 month ago
Malvern, Pennsylvania, United States Nemours Children's Health Full timeJob SummaryNemours Children's Health is seeking a highly skilled Patient Services Representative II to join our therapy services team in Malvern, Pennsylvania. This part-time role requires 20 hours of work per week, with a schedule that includes Monday from 7:30am to 5:30pm and Wednesday from 7:30am to 6:30pm.Key ResponsibilitiesAccurately and timely...
-
Patient Service Coordinator
2 weeks ago
Malvern, Pennsylvania, United States Premier Orthopaedics Full timePatient Service RepresentativePremier Orthopaedics and Sports Medicine is seeking a highly skilled Patient Service Representative to join our team at our Malvern, PA Urgent Care location.Job SummaryWe are looking for a detail-oriented and customer-focused individual to provide exceptional patient service and support to our patients and staff. The ideal...
-
Patient Service Coordinator
2 weeks ago
Malvern, Pennsylvania, United States Premier Orthopaedics Full timePatient Service RepresentativePremier Orthopaedics and Sports Medicine is seeking a highly skilled Patient Service Representative to join our team in Malvern, PA.About UsPremier Orthopaedics is a leading orthopaedic practice with over 50 specialty locations and 100 physicians across the Greater Philadelphia region. We pride ourselves on providing exceptional...
-
Guest Services Representative
2 weeks ago
Malvern, Pennsylvania, United States Extended Stay Full timeGuest Services RepresentativeAt Extended Stay, we're committed to providing exceptional service to our guests. As a Guest Services Representative, you'll play a key role in ensuring our guests have a comfortable and enjoyable stay.Key Responsibilities:Assist guests with all requests and respond to their needs in a timely and professional manner.Process...
-
Veterinary Client Service Representative
2 days ago
Malvern, Pennsylvania, United States Ethos Veterinary Health Full timeAbout Ethos Veterinary HealthEthos Veterinary Health is a leading provider of veterinary care, dedicated to delivering exceptional patient care and a supportive work environment for our team members.Job SummaryWe are seeking a skilled Veterinary Client Service Representative to join our team at our Malvern, PA location. As a key member of our front desk...
-
Customer Service Representative
1 month ago
Malvern, Pennsylvania, United States Randstad Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Randstad. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, processing transactions, and resolving complex issues in a timely and professional manner.Key...
-
Customer Service Representative
2 weeks ago
Malvern, Pennsylvania, United States Randstad Full timeJob Title: Customer Service RepresentativeJoin Randstad, a world leader in matching great people with great companies, as a Customer Service Representative. In this role, you will be the initial point of contact for clients, responding to requests for investment, fund, and account information, and resolving general account issues.Key Responsibilities:Provide...
-
Customer Service Representative
2 weeks ago
Malvern, Pennsylvania, United States Express Employment Professionals - West Chester Full timeCustomer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Express Employment Professionals - West Chester. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and their customers.Key...
-
Customer Service Representative
4 weeks ago
Malvern, Pennsylvania, United States Skidmore Full time{"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for processing orders, responding to customer inquiries, and resolving any issues that may arise.Key ResponsibilitiesProcess customer orders in...
-
Veterinary Client Service Representative
3 days ago
Malvern, Pennsylvania, United States Ethos Veterinary Health Full timeAbout Ethos Veterinary HealthEthos Veterinary Health is a leading network of specialty and emergency hospitals across North America, dedicated to delivering exceptional care and rewarding careers for our patients and employees.Job SummaryWe are seeking a compassionate and detail-oriented Veterinary Client Service Representative to join our team at VRC in...
-
Warranty Service Representative
3 weeks ago
Malvern, Pennsylvania, United States Saint-Gobain Full timeJob Title: Warranty Service RepresentativeWe are seeking a highly organized and detail-oriented Warranty Service Representative to join our team at Saint-Gobain. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, processing warranty claims, and ensuring timely resolution of issues.Key...
-
Customer Service Representative
3 weeks ago
Malvern, Pennsylvania, United States U-Haul Full timeCustomer Service RepresentativeU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring that customers receive the help they need on their journeys.Responsibilities:Assist customers with U-Haul products and servicesUse...
-
Customer Service Representative
2 weeks ago
Malvern, Pennsylvania, United States U-Haul Full timeJob Title: Customer Service Representative Job Summary: U-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive all the help they need on their journeys. You will work as part of a supportive team to inspect and maintain...
-
Customer Service Representative
3 weeks ago
Malvern, Pennsylvania, United States Stephen Diorio - State Farm Agent Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our clients.Key Responsibilities:Customer Support: Provide prompt and effective...