Market Operations Leader
1 day ago
Job Title: Market Operations Leader
Reports to: Director of Operations
Job Summary:
This role is responsible for overseeing, managing, and supervising multiple assigned drive-ins in a designated area. The successful candidate will lead drive-in teams to achieve operational excellence, guest satisfaction, and financial goals.
Key Responsibilities:
- Supervise, lead, train, and coach drive-in teams on guest service, operations, and financial goals.
- Manage drive-in employees' compensation levels according to company guidelines.
- Develop, implement, and manage action plans for local marketing and business performance.
- Ensure compliance with company policies, procedures, and operational standards.
- Perform audits of drive-in records and maintain accurate recordkeeping.
Additional Responsibilities:
- As needed, perform all station duties to meet operational standards.
- As needed, perform and manage regular cleaning and sanitation duties.
Requirements:
- Education: High school diploma or equivalent.
- Experience: At least three years as a restaurant general manager (QSR preferred).
- Knowledge/Skills: Federal, state, and local labor and employment laws; computer, math, accounting, and reading skills; effective verbal and written communication skills.
Work Environment: Continuous standing, bending, reaching, and lifting in a restaurant environment. Frequent exposure to heat and hot liquid shortening while cooking. Occasional exposure to extreme temperatures based on variable weather conditions.
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