Customer Service Representative

2 weeks ago

Hobbs, New Mexico, United States BSC Administration LLC Full time
{"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly skilled Customer Service Representative to join our team at BSC Administration LLC. As a key member of our customer service team, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.", "Responsibilities": "

* Receive, review, and enter sales orders based on customer purchase orders
* Provide information to customers regarding the delivery, pricing, and status of their orders
* Make amendments to orders based on information obtained from other departments and ensure that the information is made available to the customer
* Compose correspondence on various subjects to respond to customer inquiries, complaints, or quotations following procedures and approved practices
* Answer inquiries by telephone, email, or facsimile on various subjects
* Maintain filing records of customer purchase orders, along with any documentation regarding the communication of the status and pricing of the orders
* Communicate with planning personnel regarding urgent matters or issues related to customer orders, expediting when necessary, sales orders to ship to the customer as per their request, obtaining information from planners, master schedulers, and production plant
* Inform the sales team about customer inquiries and issues that may require the attention of the marketing group
* Prepare sales orders reports and advise management of problems or issues related to customers. Follow up on past due orders and report to management on the status
* Compile information for quotations on basic, routine orders
* Maintain records of all contracts pertaining to Customer Service Representative accounts, meeting ISO guidelines
* Use Pump Tracking System (applicable to Pump Shops) for inventory control, part history tracking, and analysis reporting
* Prepare and mail invoices to customers (duties vary depending on location)
* Utilize EIP System to submit electronic invoices to customers (duties vary depending on location)
* Ensure the protection of company confidential information
* Comply with and ensure department compliance with Company health, safety, and environmental policies
* Comply with all applicable U.S. export control and security regulations
* Other duties as required
", "Requirements": "

* EHS Requirements:

* Complete all work in a safe manner and follow all safety requirements consistent with supporting the company's TRIR goals
* Follow all environmental requirements consistent with supporting the company's environmental performance goals
* Complete, and actively participate in all the company's safety training requirements
* Position Requirements:

* Education/Training: Associates Degree or the equivalent; or High School diploma or General Education Degree (GED) plus 1 year of Customer Service experience
* Experience: 3 years of customer service and materials experience preferred
* Knowledge/Skills: Must be PC literate (Microsoft Excel, Word, and Email). Must have excellent interpersonal and communication skills
* Physical/Mental Requirements:

* Must be able to sit for extended periods of time; a minimum of 2 hours
* Must be able to maneuver to all areas of the office
* Must be able to lift up and carry up to 20 pounds
* Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area
* Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, facsimile machine, and photo copier
* Must be able to work at a fast pace
* Must be able to simultaneously manage several objectives, and reassign priorities
* Must be able to tolerate changing priorities, and complete assignments despite frequent interruptions
* Must be able to read, write, speak, and understand English
* Must be able to respond to visual and aural cues
* Must be able to drive an automobile
* Work Environment:

* Work environment is typically considered in an office environment located on-site, within an ELS location during normal or extended business hours. Work environment may also include customer site & meeting venues, or to other location as required
", "Language": "en-US"}

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