Digital Telehealth Program Coordinator
7 days ago
Uphams Corner Health Center is seeking a highly motivated and tech-savvy professional to fill the role of Digital Telehealth Navigator. This position will empower and support patients in engaging with technology to access healthcare through telehealth and digital health tools.
Key Responsibilities:- Provide digital literacy education to patients and families to increase confidence in engaging with telehealth visits.
- Assist patients in enrolling for state and federal programs designed to increase affordable broadband access.
- Perform digital equity screenings with patients to assess needs and connect them to appropriate resources.
- Utilize Electronic Medical Record (EMR) tools and provider relationships to identify patients experiencing barriers to digital equity.
- Encourage patient portal enrollment and support to patients, understanding the importance of provider/care team communication outside of visits.
- Follow up on internal referrals for patients who need digital telehealth assistance.
- Work to reduce behind-the-scenes barriers that may complicate telehealth visits.
- Develop and execute workflows to bring qualified in-person appointments to telehealth, particularly for populations that are disproportionately seen in-person.
- Identify best practices regarding telehealth services for stigmatized populations and adapt them for delivery at UCC.
- Develop communications, guides, and educational materials to prepare patients for telehealth visits.
- Support patients in setting up their devices for telehealth, including visits to their homes.
- Enroll patients in Remote Patient Monitoring (RPM) programs, set up, outreach, and monitoring.
- Monitor and track progress toward program goals and prepare reports as needed.
- Attend regular meetings of the FQHC Telehealth Consortium's Digital Navigator Program and UCC internal meetings to collaborate with clinical practices, servicing providers, and other teams.
- Serve as a Digital Telehealth Subject Matter Expert by providing training to patients and staff.
- Demonstrated computer skills, especially in Microsoft Office (Word, Excel).
- Knowledgeable in Motivational Interviewing and Behavioral Health Modification.
- Ability to learn about connected devices and remote patient monitoring to assist patients.
This is an exciting opportunity to join a team dedicated to improving healthcare access and outcomes for our patients. If you are a motivated and tech-savvy professional looking to make a difference, we encourage you to apply.
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