Memory Care Support Specialist

2 weeks ago

Chico, California, United States Amber Grove Place Assisted Living and Memory Care Full time
Job Overview

ABOUT US:

At Amber Grove Place, our mission is clear: to engage, safeguard, and nurture individuals experiencing memory loss. We strive to maintain a secure, vibrant, and compassionate atmosphere that offers families peace of mind. Our commitment extends to fostering personal and professional development for each team member while upholding respect, trust, and responsible stewardship in all our endeavors.

POSITION SUMMARY:

Under general supervision, this role involves assisting in the personal care and safeguarding of residents within our Assisted Living and Memory Care facilities.

KEY RESPONSIBILITIES:

  • Understand and embody the vision, mission, values, and objectives of Amber Grove Place.
  • Deliver exceptional customer service to all individuals, whether in person, online, or over the phone.
  • Provide care for residents, following all facility protocols and guidelines.
  • Assist with various aspects of resident care, including:
    • Personal hygiene and grooming
    • Bathing and dressing
    • Light housekeeping and bed making
    • Support with mobility and transfers
    • Accompany residents to activities and events
  • Report any unusual symptoms or behaviors to the appropriate personnel.
  • Engage actively in delivering outstanding customer service through our established service standards.
  • Monitor emergency call systems and respond appropriately to alerts.
  • Collaborate with dining staff to assist with resident meals and related tasks.
  • Maintain accurate daily documentation.
  • Participate in emergency procedures, including drills.
  • Adhere to safety protocols in all work tasks.
  • Provide courteous service to residents, guests, and colleagues.
  • Attend all required training sessions and meetings.
  • Uphold and advocate for the rights of all residents.
  • Perform additional duties as assigned.
  • Maintain confidentiality regarding resident and staff information in accordance with HIPAA regulations.
  • Follow established policies regarding resident rights and mandatory reporting.
  • Remain calm and respond effectively in emergency situations.

QUALIFICATIONS:

  • High school diploma, GED, or equivalent.
  • Preferred: at least one year of caregiving experience.

WORK SCHEDULE:

  • Shifts may include AM, PM, NOC, and evening hours with a rotating schedule.

CERTIFICATION REQUIREMENTS:

  • First Aid and CPR certification required.
  • Criminal background clearance is mandatory.
  • Health screening and tuberculosis clearance are necessary.
  • Must be at least 18 years old.
  • Reliable transportation is required.

KNOWLEDGE AND SKILLS:

  • Understanding of infection control policies.
  • Familiarity with personal hygiene and cleaning protocols.
  • Knowledge of resident care policies and procedures.
  • Ability to maintain accurate records regarding residents.

PHYSICAL DEMANDS:

  • Ability to operate basic office equipment for monitoring purposes.
  • Capable of using cleaning equipment and tools.
  • Ability to assist residents with mobility and positioning.
  • Must be able to recognize various sensory stimuli.

COMMUNICATION SKILLS:

  • Ability to interpret and utilize various informational documents.
  • Proficient in preparing reports and maintaining confidentiality.
  • Effective verbal and written communication skills with residents and team members.
  • Ability to work collaboratively in a community setting.

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