Lead Retail Associate

2 months ago


Puyallup, Washington, United States Amazon Retail LLC Full time
About the Role

We are seeking a highly motivated and experienced Retail Team Lead to join our Amazon Retail LLC team in Puyallup, WA. As a Retail Team Lead, you will be responsible for leading a team of retail associates and providing exceptional customer service to our customers.

Key Responsibilities
  • Customer Service: Provide ongoing training to retail associates on customer engagement strategies and model desired behavior.
  • Inventory Management: Maintain a key to the store and open and close the store following proper procedures. Ensure consistent execution of inventory workflow processes and guide associates as needed.
  • Leadership: Support floor leader responsibilities, including providing peer-to-peer feedback, training, and deploying labor. Assist the manager with store operations and maintain a clean and safe store environment.
  • Training and Development: Participate in associate onboarding and interviews. Develop and implement training programs to enhance customer service and sales skills.
  • Operational Excellence: Contribute to continuous improvement of the customer experience and store operations. Identify and communicate barriers and trends that impact the customer and associate experience.
About the Team

Amazon Go is a new kind of store with no checkout required. Our team is dedicated to providing a seamless shopping experience for our customers. We are looking for a Retail Team Lead who is passionate about delivering exceptional customer service and leading a high-performing team.

Requirements
  • Leadership Experience: 1+ years of floor leader or other leadership experience, or 1+ years of Amazon experience.
  • Retail Experience: 3+ years of retail or customer-facing experience, or 1+ years of Amazon experience.
  • Education: High school or equivalent diploma.
  • Age: 18 years of age or older.


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