Senior Director of Operations

1 month ago


New York, New York, United States Tomorrow Health Full time
About Tomorrow Health

We're a healthcare technology company that's revolutionizing the way home-based care is ordered, delivered, and paid for. Our mission is to enable exceptional healthcare for patients and their families in the place they want to be most — home.

The Role

We're seeking a Senior Director of Operations to join our team. As a key member of our leadership team, you'll be responsible for leading and managing day-to-day operations, overseeing the Customer Service, Operations, Training, and Strategy & Operations teams to ensure exceptional service delivery and operational efficiency.

Responsibilities
  • Achieve order turnaround time benchmarks
  • Deliver a best-in-class contribution margin
  • Maintain market leading member CSAT scores
  • Uphold contractual phone SLAs for partner payors
  • Drive payor partner ROI
Requirements
  • 8+ years of relevant experience in an operations and/or consulting capacity, including at least 2 years in a senior operations role within tech. Experience in digital health and/or insurance tech is a plus.
  • Demonstrated leadership ability in managing complex operations or production teams of 20+ people, fostering a collaborative and high-performance environment.
  • Proven track record of operational mastery and strategic thinking, with the ability to develop and implement operational strategies that align with business goals.
  • Strong commitment to enhancing stakeholder experiences within the healthcare ecosystem, including members, referring providers, DMEPOS suppliers, and payors.
  • Excellent quantitative analytical skills, creativity in problem solving, and a keen business sense.
  • Demonstrated ability to influence and cultivate collaborative relationships with cross functional departments.
  • Strong communication and organizational skills, capable of synthesizing complex information and presenting it effectively to diverse audiences.
  • Capable of balancing multiple initiatives across various content areas and switching between them seamlessly.
What We Offer
  • 100% employer-paid medical, dental and vision benefits
  • HSA and FSA (Dependent Care and Commuter)
  • Fully covered membership in One Medical for on-demand primary care, and Teladoc for 24/7 virtual care
  • 12 weeks of paid parental leave for all caregivers
  • Free mental health support with BetterUp through CONCERN EAP
  • Short-term, and long-term disability plan availability
  • Company-sponsored Life and AD&D insurance
  • Educational reimbursement
  • Monthly wellness stipend
  • Commuter Benefits
  • Access to Vanguard 401k plan
  • Unlimited vacation and 11 corporate holidays
Salary Range

$200,000 - $250,000/yr depending on experience and qualifications, plus equity.

Learn more about our core values and working with us on our careers page

Tomorrow Health is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.



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