Technical Support Specialist

1 day ago


Paoli, Pennsylvania, United States Zeus Fire and Security Full time
Job Title: Tech Support

At Zeus Fire and Security, we are seeking a highly skilled and experienced Tech Support professional to join our team. As a Tech Support specialist, you will play a critical role in providing technical support to our customers and technicians for all facets of IP/Video equipment.

Key Responsibilities:
  • Provide first-level contact and convey resolutions to customer issues over phone calls
  • Properly escalate unresolved queries to the next level of support
  • Track, route, and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem-solving processes
  • Follow up with customers, provide feedback, and see problems through to resolution
  • Utilize excellent customer service skills and exceed customers' expectations
  • Provide on-call support for UAS customers as assigned
  • Responsible for completing paperwork, data entry, and unit configuration associated with video equipment installations and service calls in an accurate and timely manner
  • Ability to complete non-help desk/support projects as needed
Requirements:
  • Three years of technical support work experience or equivalent experience
Work Requirements:

This position requires sitting for long periods of time - time spent behind a desk.



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