Service Delivery Expert
7 days ago
We are seeking a highly skilled Service Engineer Lead to join our team at AST Inc. in Tacoma.
This is a full-time position with a competitive salary range of $90,000-$115,000 annually, including bonus potential and comprehensive benefits.
Job DescriptionThe Service Engineer Lead will oversee the service engineering team, ensuring timely delivery of high-quality service to our clients. Key responsibilities include:
- Leading and managing the service engineering team to achieve objectives and deliver exceptional service.
- Developing and implementing strategies to optimize service delivery processes, improve efficiency, and enhance customer satisfaction.
- Collaborating with cross-functional teams to identify and address technical challenges, escalate issues as needed, and drive resolution to meet service level agreements (SLAs).
- Conducting regular performance evaluations, providing feedback, and implementing development plans to enhance the skills and capabilities of team members.
The ideal candidate will have a Bachelor's degree in engineering, computer science, or a related field, with 5+ years of experience in service engineering and 2+ years in a leadership or managerial role.
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Service Delivery Expert
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