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Operational Excellence Manager

2 months ago

Beverly Hills, California, United States Neiman Marcus Group Careers Full time
About the Role

We are seeking a highly skilled and experienced Senior Manager of Operational Excellence to join our team at Neiman Marcus Group Careers. As a key member of our leadership team, you will be responsible for driving expense management and operational excellence to maximize efficiency, productivity, and profitability for each store within your region.

Key Responsibilities
  • Drive Operational Excellence: Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer experience.
  • Lead Expense Management: Analyze and optimize expense management processes to maximize profitability at the store and region level.
  • Collaborate with Store Leaders: Work closely with store leaders to build business acumen skills, deepen understanding of profit and loss statements, and identify actions to maximize profitability.
  • Develop Shortage Reduction Plans: Build year-round shortage reduction plans, implement individual store actions, and collaborate with Loss Prevention partners and store leaders.
  • Drive Operational Productivity: Implement process efficiencies and continuous improvement initiatives to drive operational productivity.
  • Optimize Staffing Strategy: Work with stores to optimize staffing strategy, effective schedule writing, and support labor management routines and disciplines.
  • Identify Operational Excellence Opportunities: Collaborate with store leaders and cross-functional corporate partners to identify and solve for operational excellence opportunities.
  • Establish Key Operational Metrics: Establish, monitor, and analyze key operational metrics to drive performance, focus, and improvement.
  • Lead Indirect Reports: Lead indirect reports to deliver efficient and seamless execution of retail operations and process optimization efforts.
  • Promote a Customer-Centric Culture: Promote a customer-centric culture of results-oriented performance in stores and through corporate cross-functional relationships.
Requirements
  • 5+ years of store operations experience
  • 5+ years of stores/field leadership experience
  • 4-Year Degree Preferred
  • Strong ability to successfully interface with all levels and areas of the organization
  • Adept at identifying operational improvement opportunities and working with others to generate and implement solutions
  • Ability to influence without authority and drive change
  • Exceptional verbal and written communication skills
About Neiman Marcus Group

As one of the largest multi-brand luxury retailers in the U.S., we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary.