Technical Support Analyst

4 weeks ago


Organ, United States Dynamic Solutions Technology LLC Full time
Job Overview

Dynamic Solutions Technology, LLC is a leading provider of strategic services, addressing IT and support requirements for both commercial and governmental sectors. We are currently looking for a dedicated Help Desk Support Specialist to assist our clients effectively.

Key Responsibilities:

  • Manage user accounts by processing requests for account creation and modifications, tracking submissions, and resolving individual account issues.
  • Analyze and document trends in problem resolution occurrences to prepare necessary reports.
  • Create standard operating procedures and user training materials to assist with common issues.
  • Ensure efficient handling of problems to maintain control over the resolution process.
  • Identify, research, and resolve technical issues while providing follow-up support.
  • Assist end users with a variety of technical inquiries.
  • Respond to requests for technical assistance via various communication channels.
  • Document and monitor issues to guarantee timely resolutions.
  • Adhere to ITIL processes for incident management, maintaining a strong focus on customer service.

Qualifications:

  • Must possess an active Secret security clearance; eligibility for clearance can be processed upon hiring.
  • High School Diploma or equivalent is required.
  • Certifications such as CompTIA Security + (CE) and/or CompTIA A+ are preferred.
  • 1-2 years of relevant experience is necessary.

Skills and Experience:

  • Strong verbal and written communication abilities.
  • Excellent critical thinking and problem-solving skills.
  • Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
  • Ability to work independently as well as collaboratively within a team environment.


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