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Technical Support Analyst

2 months ago

Organ, United States Dynamic Solutions Technology LLC Full time
Job Overview

Dynamic Solutions Technology, LLC is a leading provider of strategic services, catering to both commercial and governmental sectors. We are currently in search of a dedicated Help Desk Support Specialist to assist our Department of Defense clientele.

Key Responsibilities:

  • Manage user accounts by processing requests for account creation and modifications, tracking submissions, and resolving individual account issues.
  • Analyze and document problem resolution trends, preparing necessary reports.
  • Create standard operating procedures and user training materials for common issues.
  • Ensure efficient management of problem resolution processes.
  • Identify, research, and resolve technical issues, providing follow-up support.
  • Assist end users with a variety of technical challenges.
  • Respond to requests for technical assistance via various communication channels.
  • Document and monitor issues to guarantee timely resolutions.
  • Adhere to ITIL practices for incident management, maintaining a strong customer service focus.

Qualifications:

  • Possession of an active Secret security clearance is mandatory; eligibility for clearance can be processed upon hiring.
  • A minimum of a High School Diploma or equivalent is required.
  • Certification in CompTIA Security + (CE) and/or CompTIA A+ is preferred.
  • Relevant experience of 1-2 years in a similar role is essential.

Skills and Experience:

  • Strong verbal and written communication abilities.
  • Excellent critical thinking and problem-solving skills.
  • Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
  • Ability to work effectively both independently and collaboratively within a team.