Customer Service Representative
1 week ago
**Job Summary:**
We are seeking a highly skilled Customer Service Representative to join our team at TalentBurst. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.
**Key Responsibilities:**
* Handle inbound and outbound calls with professionalism and courtesy
* Utilize multi-media resources to accurately dispatch customer orders to the nearest available trainer
* Create supply orders for customers who have already been trained
* Respond to customer inquiries and resolve issues in a timely and efficient manner
* Collaborate with trainers to obtain updates on outstanding training sessions
* Meet established performance metrics for quality and operational efficiency
* Develop strong relationships with customers to build trust and loyalty
* Work effectively in a fast-paced team environment
* Adhere to company policies and procedures
**Requirements:**
* Excellent communication and interpersonal skills
* Ability to work in a team environment
* Strong problem-solving and analytical skills
* Ability to multitask and prioritize tasks effectively
* Proficiency in using multi-media resources
* Ability to work in a fast-paced environment
**What We Offer:**
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.**
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