Operations Manager for Pet Care Center

1 week ago


Cumming, Georgia, United States Scenthound - Northeast Georgia Full time
Job Overview

Why Join Our Team?

At Scenthound, we recognize that our team members are the cornerstone of our success. We are committed to creating a workplace that fosters collaboration, respect, and a strong focus on customer satisfaction. Here’s what makes working with us rewarding:

  • Employee-Focused Environment: We prioritize our employees' well-being and professional growth, reflected in our low turnover rates.
  • Positive Workplace Culture: Enjoy a friendly and supportive atmosphere that enhances your work experience.
  • Career Advancement: We provide clear pathways for career development, leading to leadership roles.
  • Comprehensive Benefits: Benefit from competitive compensation, health insurance options, and paid time off.
  • Unique Perks: Enjoy a complimentary monthly service membership for your dog(s) and performance-based pay increases.

Join us at Scenthound, where we are not only transforming dog grooming but also nurturing a positive and enriching environment for our team. We are dedicated to ensuring the safety and well-being of both our canine clients and our employees while fostering a strong bond between dogs and their owners.


Position Summary:

The Manager plays a vital role at Scenthound, focusing on driving membership sales while delivering outstanding service to our clients. As a representative of our brand, this position is ideal for individuals who are passionate about dogs and enjoy engaging with people. This role offers significant growth potential, with the opportunity to oversee multiple locations.


Key Responsibilities:
  • Promote membership sales through education on dog health and wellness.
  • Enhance key performance indicators such as average ticket price and rebooking rates through memberships and retail sales.
  • Ensure the team is knowledgeable about dog wellness and safety.
  • Provide leadership, mentorship, and support to team members.
  • Facilitate employee development through training and performance evaluations.
  • Maintain quality standards through active participation and team audits.
  • Communicate effectively with upper management and team members.
  • Identify areas needing assistance to keep operations running smoothly.
  • Foster a collaborative environment that aligns with Scenthound values.
  • Manage client expectations and resolve any customer concerns.
  • Ensure the safety of dogs and team members at all times.
  • Adhere to sanitary and cleaning protocols.

Qualifications:
  • Proven management experience.
  • Sales proficiency, particularly in membership sales.
  • Strong customer service background.
  • Technological proficiency.
  • A genuine passion for dogs and their health.
  • Reliable transportation.
  • Willingness to work in a smoke-free environment.

Skills Required:
  • Effective communication skills with team members and clients.
  • Confidence in selling services and products.
  • Leadership and mentoring abilities.
  • Experience in recruiting and building a cohesive team.
  • Strong problem-solving skills.
  • Time management and scheduling proficiency.
  • Attention to detail.
  • Accountability for service quality.

Benefits:
  • A supportive and enjoyable workplace.
  • Commitment to teamwork, trust, and customer focus.
  • Clear career progression opportunities.
  • Competitive hourly pay plus tips.
  • Health insurance options.
  • Profit-sharing opportunities.
  • Performance-based pay increases.
  • Paid time off.
  • Complimentary monthly service membership for your dog(s).

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