High Volume Support Specialist

6 days ago


Philadelphia, Pennsylvania, United States Regency Management Services, LLC Full time
Job Overview:
We are seeking a seasoned High Volume Support Specialist to join our team in Blue Grass, PA. As a member of our dynamic call center team, you will be responsible for providing exceptional support to our valued customers. If you possess strong communication and problem-solving skills, a passion for delivering outstanding customer service, and a willingness to learn and grow, we encourage you to apply.

Key Responsibilities:
  • Manage high-volume calls and respond to customer inquiries in a timely and efficient manner
  • Use sound judgment to resolve complex problems and escalate issues as needed
  • Maintain accurate records of customer interactions and provide detailed reports
  • Collaborate with the team to achieve sales goals and customer satisfaction targets

Requirements:
  • At least 2 years of customer service experience
  • High school diploma or equivalent required
  • Ability to work a flexible schedule, including nights, weekends, and holidays
  • Strong computer skills, including Microsoft Office (Excel, Word, Outlook)
  • Bilingual a plus

Salary and Benefits:
  • $45,000 - $55,000 per year, depending on experience
  • Comprehensive benefits package, including medical, dental, vision, life insurance, and disability benefits
  • 401(k) retirement savings plan
  • Generous employee purchase policy
  • Paid training and development opportunities


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