High Volume Support Specialist
6 days ago
We are seeking a seasoned High Volume Support Specialist to join our team in Blue Grass, PA. As a member of our dynamic call center team, you will be responsible for providing exceptional support to our valued customers. If you possess strong communication and problem-solving skills, a passion for delivering outstanding customer service, and a willingness to learn and grow, we encourage you to apply.
Key Responsibilities:
- Manage high-volume calls and respond to customer inquiries in a timely and efficient manner
- Use sound judgment to resolve complex problems and escalate issues as needed
- Maintain accurate records of customer interactions and provide detailed reports
- Collaborate with the team to achieve sales goals and customer satisfaction targets
Requirements:
- At least 2 years of customer service experience
- High school diploma or equivalent required
- Ability to work a flexible schedule, including nights, weekends, and holidays
- Strong computer skills, including Microsoft Office (Excel, Word, Outlook)
- Bilingual a plus
Salary and Benefits:
- $45,000 - $55,000 per year, depending on experience
- Comprehensive benefits package, including medical, dental, vision, life insurance, and disability benefits
- 401(k) retirement savings plan
- Generous employee purchase policy
- Paid training and development opportunities
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